Support Engineer - IT Support

Company Description 

At Eneve, we build smart, data-driven software solutions for the energy market. Our platforms help suppliers, producers, and large-scale consumers stay ahead in a fast-changing landscape, enabling future-proof products, automated processes, and stronger customer relationships. Powered by real-time data, AI-driven insights, and a growing international team across different countries, we simplify complexity and accelerate the energy transition. 

Our platforms support energy producers, suppliers, balancers, and industrial consumers across Europe. These systems process large volumes of operational and market data and play a critical role in the daily operations of energy companies.

As we scale our platform and organization, we are strengthening our product organization by clearly separating product strategy from product execution, enabling focus, accountability, and faster delivery.

Want to be part of the flow? Join us. 

About the role

• Daily IT Support Delivery:

Provide timely technical support to end users across multiple office locations, troubleshooting issues with Windows and macOS devices, Office 365 applications, and common business tools

Log, track, and resolve incidents and service requests using Jira Service Management, ensuring accurate documentation and adherence to SLAs

Escalate complex issues to senior team members or external vendors as appropriate, following established procedures

• System administration & maintenance:

Assist with administration and daily management of Office 365, Entra, and endpoint management platforms (e.g., Intune, SCCM)

Support user onboarding and offboarding activities, including account provisioning, equipment setup, and access management

Maintain IT asset inventory and help ensure equipment is properly deployed, configured, and tracked

• Infrastructure & tools support:

Provide hands-on support for network infrastructure, remote support platforms, and AV/meeting room technologies

Perform routine system checks, updates, and maintenance tasks to ensure platform stability and security

Assist with monitoring and basic troubleshooting of network connectivity and hardware issues

• Documentation & process support:

Create and update knowledge base articles and technical documentation in Confluence to support self-service and team efficiency

Follow and help refine standardized IT support processes and procedures

Contribute to IT improvement projects by executing assigned tasks and providing input based on frontline experience

• 2-4 years of experience in IT support roles, with hands-on experience supporting Windows and macOS environments

• Working knowledge of Office 365 administration and Azure ID user management

• Experience with Active Directory, endpoint management tools (Intune, SCCM, or similar), and Jira Service Management.

• Practical understanding of basic networking concepts, remote support tools, and AV equipment troubleshooting

• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently

• Good communication skills and ability to explain technical concepts to non-technical users

• Customer service mindset with a focus on delivering quality support experiences

Nice to have

• Azure Fundamentals (AZ-900) certification or equivalent cloud platform knowledge

• Experience working in multi-location or hybrid office environments

• Familiarity with IT asset management systems and processes

• Basic scripting or automation skills (PowerShell, Bash, or similar)

What success looks like

• Consistently meeting or exceeding incident resolution and service request SLAs

• Positive feedback from end users regarding support quality and responsiveness

• Proactive identification and escalation of recurring issues or potential problems

• Well-maintained documentation that enables self-service and knowledge sharing

• Effective collaboration with team members and external partners to deliver seamless IT support

• Demonstrated growth in technical skills and ability to handle increasingly complex issues

• Travel and work in Assen once every 2 weeks.

What we offer

• A high level of autonomy and responsibility;

• A steep learning curve with a strong focus on development;

• A pleasant office environment in Utrecht;

• Hybrid working (a combination of working from home and at the office).